Team Bot Launch Kit (Slack Support Desk)
Roll out a Grok Bot Team Bot that triages a Slack support channel, drafts FAQ answers, escalates to on-call, and posts a digest.
Good forTeam support
- Fill in the FAQ template
- Create and publish the Team Bot
- Invite it to one support channel
- Run the 1-week pilot
Overview
What it does
A launch kit for a Grok Bot Teams admin who wants one Team Bot running an internal Slack support desk.
What the bot does: triages requests it is mentioned on in one internal support channel, drafts answers only from your FAQ file, escalates urgent or uncovered requests to your on-call group in the thread, and posts a daily digest. A stale-thread sweep lists threads waiting too long.
What you get: a download (zip) of the launch kit documents: an admin rollout guide (prerequisites, creating and publishing the bot, Slack connection, Manage Team Bots, linking teammate accounts, routine permissions, safety settings, a 1-week pilot, and rollback), paste-in bot setup messages with skills and routines, a FAQ template, an escalation policy, a channel checklist, a draft team announcement, and example prompts. You create the Team Bot yourself from these files.
Who it is for: team admins at 5 to 50 person companies on a Grok Bot Teams or Enterprise plan, with a Slack workspace where they can install apps or get admin approval.
What it never does: it never closes tickets or posts in customer-facing channels without approval unless a named admin (listed by you in the bot's rules) opts in, never shares private DMs, and never invents answers that are not in your FAQ. These are instructions to the bot, not platform locks, so the guide also covers Auto-review and narrow channel access.
Good to know: each teammate must link their Slack account, and per the Grok Bot docs a teammate's chats use their own allowance while routines bill whoever created them. Microsoft Teams is not covered. The kit uses one bot and does not rely on bots messaging each other.
Status: Not yet run on Grok Bot. Setup steps were checked against xAI's Grok Bot docs and changelog on 2026-10-24.
- Single Team Bot for one internal Slack support channel, mention-only to start
- Triage block per request: type, urgency P1-P4, FAQ match, next step
- Draft answers from your FAQ file only, with the FAQ entry cited
- In-thread escalation to your on-call group with a backup step
- Daily digest and stale-thread sweep routines
- Won't-do rules; only admins you name can turn on the auto-close and customer-post opt-ins
- Admin rollout guide with a 1-week pilot plan and rollback steps
- Plain-language instructions for non-technical admins
What you get
Inside the kit
In the kit
- A README and step-by-step setup guides
- The bot's profile and instructions as paste-in messages
- Skills and routines as paste-in messages
Not included
- Logins or conversation history: you connect your own accounts
- Memories from anyone else's account
- Custom code, scripts, and MCP servers
Setup kit (download) for a team admin. The zip has the bot's paste-in setup messages and a rollout guide; you create the Team Bot yourself in your team's account and publish it to your team. Teammates connect their own accounts when the bot needs them.
Setup
Ready in 9 steps
- Unzip the kit, then fill in the FAQ template and escalation policy
- Create the bot with New chat then Create new Team Bot and paste the setup messages from team-bot/BOT_SETUP.md
- Publish it to your team with Publish to team
- Add the FAQ file and save the three skills
- Choose Bring to your team's Slack and connect your workspace (Slack admin approval may be needed)
- Invite the bot to one internal support channel
- Ask pilot teammates to link their Slack accounts under Settings → General → Team Bots (wording may vary by account)
- Create the digest and sweep routines from your own chat, then ask the bot to list them to check the schedules (pause, resume, change, or delete them later the same way, by asking in chat; if the bot can't, a named admin can unpublish or stop the Team Bot). Not yet tested on platform. If asking in chat doesn't work, open the bot's info pane (click its name in the chat header) and use its Routines list.
- Run the 1-week pilot, then keep, change, or roll back
Compatibility
Requirements
| Platform | Grok Bot TeamsTeam Bots are available to members of a team, on a plan that includes Grok Bot. Creating a Team Bot needs the Grok Bot desktop app. Your team's settings apply. |
|---|---|
| Format | Setup kitUnzip the kit and follow the README. |
| Requirements | Requires a plan that includes Grok Bot: Premium, Super or Ultra on The X Subscription (not Plus or Free); legacy Cursor Pro, Pro+, Ultra or Teams; a linked SuperGrok, SuperGrok Plus, SuperGrok Heavy or X Premium+ subscription; or an assigned seat on a self-serve Grok Business plan. Also requires a team: Team Bots are available to members of a team. Also needs the Grok Bot desktop app (needed to create a Team Bot) and a Slack workspace where you can install apps or get admin approval. Delivered as a download only: you create the Team Bot yourself from the kit. Your team's settings apply. The kit holds no logins or conversation history. Each teammate links their Slack account. Microsoft Teams support is unclear and not covered. Not yet run on Grok Bot. |
| You provide | Your own account on the platform, and your approval for what the assistant does |
1.1.0
2026-10-24
Not yet tested on platform
2026-10-25
Changelog
- 1.1.02026-10-25Disclaimer line updated to the store's current wording, the same as on the store pages. No other content changes; setup steps unchanged and still as checked on 2026-10-24. Not yet run on Grok Bot.
- 1.0.02026-10-24Initial draft. Setup steps checked against xAI's Grok Bot docs (Team Bots, Teams and Enterprises, Bots) and changelog on 2026-10-24. Not yet run on Grok Bot. 2026-10-24: delivered as a download only.
Delivery
Delivery and refunds
Delivered instantly on the download page right after payment. Your receipt email is a backup copy.
All sales are final. If a template doesn't work as described on the platform it's listed for, email support@yujigo.com within 30 days of purchase and we'll fix it or send you a corrected version at no charge. If we can't fix it, we'll refund your purchase. This doesn't affect any rights you have under applicable consumer law.
FAQ
Questions
What happens after I pay?
After checkout you get a download of the kit as soon as the payment is confirmed. Your receipt email is only a backup copy.
Does it include my data or logins?
No. A setup kit is a zip of instructions. It holds no logins or account data, and you connect your own accounts.
Can I change the instructions?
Yes. A setup kit is plain text that you paste in yourself, so you can edit anything before you use it.
What if it does not work for me?
All sales are final. If a template doesn't work as described on the platform it's listed for, email support@yujigo.com within 30 days of purchase and we'll fix it or send you a corrected version at no charge. If we can't fix it, we'll refund your purchase. This doesn't affect any rights you have under applicable consumer law.
Is Yujigo affiliated with the platform?
No. yujigo.com is an independent store. Platform names are used only to describe compatibility.